Training > FAQ

FAQ

 

 

General questions

How do I contact customer service?

What is the connection between MECLABS, MarketingSherpa and MarketingExperiments?

Would you tell me more about MECLABS?

Would you tell me more about MarketingSherpa?

Would you tell me more about MarketingExperiments?

I want to share/publish your awesome articles and blog posts. Can I? Please?

 

FAQ

Questions about purchasing from our online store

What happens when I purchase a report?

Do you provide group discounts?

How do I download and save my PDF?

What are my shipping options?

When will I receive my Summit ticket?

What is the Summit ticket Refund Policy?

Can you give me the details on your 100% satisfaction guarantee for events?

Can you give me the details on your 100% satisfaction guarantee for reports?

Can I be invoiced for my purchase?

Can I get another copy of my sales receipt?

What should I do if I lost my passwords and/or other documents?

 

 

General questions

Q:

How do I contact Customer Service?

A:

Email us at service@meclabs.com or give us a call from 9am-5pm EST at 877-895-1717 (toll free) or 651-294-6356 (outside US & Canada).

 

 

Q:

What is the connection between MECLABS, MarketingSherpa and MarketingExperiments?

A:

MarketingSherpa and MarketingExperiments are wholly-owned by MECLABS. For the convenience of our customers, all reports, summits, courses and training are now available in one online store.

 

 

Q:

Would you tell me more about MECLABS?

A:

MECLABS is a science lab that uses real-world research to help business leaders get better use out of sales and marketing technology and resources, including Internet marketing, website optimization, and lead generation and nurturing. We have been involved in direct research partnerships with companies throughout Europe and North America since 2001.

 

 

Q:

Would you tell me more about MarketingSherpa?

A:

MarketingSherpa is a primary research facility, wholly-owned by MECLABS, dedicated to determining what works in marketing via exclusive case studies, surveys, and results data analysis. Then we publish what we learn so our community of marketers and weekly readers can improve their results and train their teams. The Economist, Harvard Business School’s Working Knowledge Site, and Entrepreneur.com have all praised Marketingsherpa.

 

 

Q:

Would you tell me more about MarketingExperiments?

A:

MarketingExperiments is a primary research facility, wholly-owned by MECLABS, with a simple (but not easy) seven-word mission statement: To discover what really works in optimization. We focus all of our experimentation on optimizing marketing communications. To that end, the MECLABS Conversion Group tests every conceivable approach and we publish the results (at no charge) in the MarketingExperiments Journal.

Q:

I want to share/publish your awesome articles and blog posts. Can I? Please?

A:

Like a good preschool teacher, we want you to share. And you're welcome to publish a small portion of any of our content (less than 25%) on your own sites with proper credit and a link back to the site on which it was originally published.

However, many marketers want much more than that. They'd like to publish full articles, or even collections of articles, with their branding to help generate and nurture leads. We can help you with that, too. We have specific lead generation and lead nurtuing packages to help marketing vendors meet their goals. Simply email sponsorships@meclabs.com to learn more.

   

Questions about purchasing from our online store

Q:

What happens when I purchase a report?

A:

Most MarketingSherpa Publications are available in PDF only or Print and PDF. The PDF is for your personal, individual use only (i.e., a single user license). You may print the PDF for your own use. If your colleagues would like copies, please encourage them to buy their own. Once you've completed your purchase, you can log in to your account and access your PDF purchases through the "Files" tab. If you are placing an order for the first time, an account will automatically be created for you and your password will be sent to you via email. Your user name is your email address. If you forget your password you can have the system send a new one to your email address. If you have any questions, please contact Customer Service.

 

 

Q:

Do you provide group discounts?

A:

Yes, group and bulk discounts are available. In most cases, this information will be listed on the "ORDER" or "REGISTER" tab for each product.  If no quantity breaks are listed or if you wish to inquire about discocunts for even larger amounts/groups, please give Customer Service a call.

 

 

Q:

How do I download and save my PDF?

A:

Here's the easiest way to download your PDF: Log in to your account via the link in the upper right hand corner of the website. Click on the "Files" tab. All PDFs that you have purchased in the past will be listed here along with the password needed to open the PDF. In some browsers you may need to click to "Enable Content" or "View This File?" (depending on your security settings). Please note that if you select "Pay By Check" during the order process, your PDF will not become available until we have received your check and it has cleared the bank.

 

 

Q:

What are my shipping options?

A:

For shipping in the U.S. and Internationally, you can select from several common US Postal Service and UPS options. If an item is in stock, it will usually ship within 2-3 business days. If you select "Next Day Air", "2nd Day Air", "3-Day Select" or "Express Mail" as an option, we will ship on the same business day for orders received prior to 12 PM Eastern Time or the following business day for orders received after 12 PM Eastern Time. If an item you order is out-of-stock, we will notify you via email. Please note that all print publications also come with a PDF version of the document that is available immediately.

 

 

Q:

When will I receive my Summit ticket?

A:

MarketingSherpa Summits often sell out prior to the actual event dates. We strongly recommend advance reservations. When you place an order, your receipt will serve as your "ticket" and proof-of-purchase. We will also send you an informational "ticket" to keep you informed about applicable hotel discounts, event-related networking parties, etc. If you reserve a ticket and request to be invoiced, we'll send you an invoice immediately. However, we will not be able to guarantee your seat at the event until payment is received in full.

 

 

Q:

What is the Summit ticket Refund Policy?

A:

You can get a 100% refund for any ticket if you contact us to cancel it 30 business days or more prior to the event itself. You must submit your cancellation in writing at least 30 days prior to the event to service@meclabs.com (attn: Customer Service).

Cancellations received 30 days or more prior to the event will receive a 100% refund.

Cancellations received between 7-29 days prior to the event will receive a store credit of 50% of purchase price towards a future event, minus $100 processing fee. For cancellations received 6 days or less prior the event, no refunds will be made nor store credits given.

No refunds will be issued following the event. No refunds will be issued for no-shows, travel delays, missed sessions or cancellations after the start of the event. Substitutions/name changes may be made at any time prior to the event without penalty.

 

 

Q:

Can you give me the details on your 100% satisfaction guarantee for events?

A:

We are committed to providing you quality content to help you meet your marketing challenges. If you are not satisfied with your experience, we’ll give you a store credit towards a future event or research publication of equal or lesser value.

To receive your store credit, tell us in 300 words or more why you were not satisfied and how we can improve our next event. Your claim must be received within 7 days of the completion of the event. “No-shows” are not eligible for the guarantee. This offer does not apply to schedule/presenter changes. Store credit must be used within one year. Send your request to: service@meclabs.com.

 

 

Q:

Can you give me the details on your 100% satisfaction guarantee for reports?

A:

If you are not satisfied with a particular purchase, simply return it within 30 days for a 100% refund of the cover price and any state taxes you may have paid on the purchase.

For printed (hard copy) products, just mail them back to us with a letter (address below). If a PDF or other electronic copy was included in your order, please wipe it from your computer's hard drive and destroy any printed copies of that PDF or downloaded materials. Then send a signed letter to the address below indicating you have done so. Here's the return address you must use for letters and products:

MECLABS Returns
4315 Pablo Oaks Court
Jacksonville, FL 32224

 

 

Q:

Can I be invoiced for my purchase?

A:

During he checkout process you can select "Pay by Check" as a payment option and an invoice will be sent to you. Products will be delivered upon receipt of your payment.

 

 

Q:

Can I get another copy of my sales receipt?

A:

You can always view and print a copy of your sales receipt by logging in to your account.  If you have any questions or problems, just contact us at service@meclabs.com.

 

 

Q:

What should I do if I lost my passwords and/or other documents?

A:

Contact service@meclabs.com with the name of the document you purchased, your name, and any other order details you have so we can look you up in the system and help you quickly.