Simple Buttons (buttons with simple API calls)
Modifier Buttons (buttons that modify the player)
Getters (buttons that get back a value; logged out in the console)
Event Listeners
Console

Sustainable Competitive Advantage

Selling the Intangible

The Nuts and Bolts

Mobile Optimization

Managing Optimization

Science of Significance

Personalize the Online Experience

Trust Through Transparency

Calls-to-action that Fail

Testing and Optimization for Complex Product Lines

Optimizing the Entire Business

Radical Transformations

Drafting a Testing Strategy

Minor Changes, Major Impact on Conversions

What Do Customers Want?

Offer Page Transformation

Live Optimization Session

Key Takeaways
Trust Through Transparency
Michael Norton, Associate Professor, Harvard Business School

Michael Norton, Associate Professor, Harvard Business School, showed that by increasing operational transparency – showing the work being done on stakeholders' behalf in online services – organizations can gain trust, and increase satisfaction and purchases.

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