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Lead Generation for the Complex Sale: Boost the Quality and Quantity of Leads to Increase Your ROI 1st Edition
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Lead Generation for the Complex Sale arms you with a sophisticated multimodal approach to generating highly profitable leads. Brian Carroll, CEO of InTouch Incorporated and expert in lead generation solutions, reveals key strategies that you can implement immediately to win new customers, accelerate growth, and improve your sales performance.
You'll start by defining your ideal leads and targeting your ideal customer. Then, you'll construct your lead generation plan, a crucial step to staying ahead of your competition long-term. To help you put your plan into action, Carroll guides you step by step to:
- Align sales and marketing efforts to optimize the number of leads
- Use multiple lead generation vehicles, including e-mail, referrals, public relations, speaking events, webinars, and more
- Create value for the prospective customer throughout the buying process
- Manage a large group of leads without feeling overwhelmed
- Identify and prioritize your best prospects
- Increase the percentage of leads who become profitable customers
- Avoid lulls in the sales cycle
With Lead Generation for the Complex Sale you'll learn how to target prospects early in the buying process and make the most efficient use of sales productivity and marketing resources.
- ISBN-100071458972
- ISBN-13978-0071458979
- Edition1st
- PublisherMcGraw Hill
- Publication dateMay 17, 2006
- LanguageEnglish
- Dimensions6 x 0.72 x 9 inches
- Print length235 pages
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Editorial Reviews
From the Publisher
Brian J. Carroll is founder and CEO of InTouch Incorporated, one of the first companies to provide lead generation solutions for the complex sale and recognized by Inc. magazine as one of America's fastest growing companies. He speaks to 20,000 people a year on improving sales effectiveness and lead generation strategies. Carroll has been featured in publications including The Wall Street Transcript, Sales and Marketing Management, and Inc. His blog, http://blog.startwithalead.com/weblog/ is read by thousands each week.
From the Inside Flap
With the complex sale emerging as the norm in today s business-to-business environment, it s more challenging than ever to keep a consistent stream of qualified leads in your sales pipeline. You ve probably lost critical hours by relying on outdated methods or spinning your wheels looking for new tactics to push the sales needle forward.
Lead Generation for the Complex Sale arms you with a sophisticated multimodal approach to generating highly profitable leads. Brian Carroll, CEO of InTouch Incorporated and expert in lead generation solutions, reveals key strategies that you can implement immediately to win new customers, accelerate growth, and improve your sales performance.
You'll start by defining your ideal leads and targeting your ideal customer. Then, you'll construct your lead generation plan, a crucial step to staying ahead of your competition long-term. To help you put your plan into action, Carroll guides you step by step to:
- Align sales and marketing efforts to optimize the number of leads
- Use multiple lead generation vehicles, including e-mail, referrals, public relations, speaking events, webinars, and more
- Create value for the prospective customer throughout the buying process
- Manage a large group of leads without feeling overwhelmed
- Identify and prioritize your best prospects
- Increase the percentage of leads who become profitable customers
- Avoid lulls in the sales cycle
- How to increases the percentage of leads who become profitable customers
- Know how to identify and prioritize your best prospects
- Ready yourself for what's next new and promising tactics
With Lead Generation for the Complex Sale you'll learn how to target prospects early in the buying process and make the most efficient use of sales productivity and marketing resources. Plus, you ll pursue and capture future opportunities for viable leads.
In a business environment where your competition is growing and your budget is inevitably shrinking, Lead Generation for the Complex Sale gives you the power to drive a fast, optimal return on your investment and keep a steady stream of new customers coming your way.
From the Back Cover
KEEP LEADS FLOWING THROUGH YOUR SALES PIPELINE!
“Leads are the lifeblood of selling. This book is the lifeblood of lead generation.”-Jeffrey J. Fox, bestselling author of Secrets of Great Rainmakers
“If you can't generate a solid flow of good leads, your sales force-and your company-will fail. In this book you'll find practical and useful tools for building your sales and marketing efforts into a powerful system to generate high-quality leads.”-Neil Rackham, author of SPIN Selling
“Read this book and take the complexities out of your lead gen activities!”-Anthony Parinello, author, .Getting to VITO, the Very Important Top Officer
“Carroll provides many ideas and lists to help companies improve, manage, and measure their lead generation performance. He does an excellent job of describing the use of the major contact tools for lead generation and nurturing.”-Philip Kotler, Ph.D., S. C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management/Northwestern University
Master the Three Key Elements to Generating Leads
- Closed-loop feedback-Produces information from the sales force that can be converted to actionable tactics
- An integrated database-Crucial for an accurate picture of return on marketing investment
- Open dialogue-Good lead generation identifies, initiates, and nurtures relationships with the right people
About the Author
Brian J. Carroll is founder and CEO of InTouch Incorporated, one of the first companies to provide lead generation solutions for the complex sale and recognized by Inc. magazine as one of America's fastest growing companies. He speaks to 20,000 people a year on improving sales effectiveness and lead generation strategies. Carroll has been featured in publications including The Wall Street Transcript, Sales and Marketing Management, and Inc. His blog, http://blog.startwithalead.com/weblog/ is read by thousands each week.
Product details
- Publisher : McGraw Hill
- Publication date : May 17, 2006
- Edition : 1st
- Language : English
- Print length : 235 pages
- ISBN-10 : 0071458972
- ISBN-13 : 978-0071458979
- Item Weight : 1.1 pounds
- Dimensions : 6 x 0.72 x 9 inches
- Best Sellers Rank: #3,652,075 in Books (See Top 100 in Books)
- #209 in Business Sales (Books)
- #2,462 in Leadership Training
- #5,164 in Sales & Selling (Books)
- Customer Reviews:
About the author

Brian Carroll is the CEO and founder of markempa, helping companies to improve how they acquire and grow customer relationships with empathy-based marketing and meet the challenges of revenue growth.
Brian influenced B2B marketing as the CEO of InTouch, which was acquired by MECLABS, the parent company of MarketingSherpa. He is the author of the bestseller, Lead Generation for the Complex Sale, and the B2B Lead Blog which is read by thousands each week. He also founded B2B Lead Roundtable LinkedIn Group with 19,801+ members.
As a researcher and leader in empathy-based marketing, he’s at the epicenter of the shifting customer landscape. Brian studied the most successful empathetic companies and marketers. By taking practical customer insights combined with behavioral science, he created the EMPATH Methodology to help marketers connect better with their customers to get significant results.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the book highly readable, with one noting it's particularly valuable for management teams. They appreciate its focus on lead generation, with one customer specifically mentioning its coverage of lead nurturing.
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Customers find the book highly readable and important, with one customer noting it's particularly valuable for management teams.
"...This book contains the strategies and tools for creating an in-house lead generation system that will help salespeople do what they do best: sell..." Read more
"...the transition from B2C to B2B, I have found Brian's book full of practical and useful tools for maximizing our sales and marketing efforts...." Read more
"Lead Generation for the complex sale is alright. It contains some solid information, that should be common sense to any business, however the..." Read more
"...Brian Carroll has written a landmark book!" Read more
Customers appreciate the book's content on lead generation.
"...In my opinion, the most valuable chapter, is the last one on lead nurturing, which combines many of the tactics highlighted early in the book into a..." Read more
"Lead Generation for the complex sale is alright...." Read more
"A classic and good info. on lead generation. I bought it used, as it was the only way to get this title now. Arrived in perfect condition." Read more
Top reviews from the United States
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- Reviewed in the United States on June 1, 2007This book is fantastic for sales leaders, management, and business owners. It points out that the average salesperson (in complex sales, i.e. capital equipment, business sales, etc.) must generate $1,000 in business per working hour to make their quotas. That won't happen if we spend our time in unproductive, low quality work, regardless of how important such activities may be.
This book contains the strategies and tools for creating an in-house lead generation system that will help salespeople do what they do best: sell qualified prospects. This book will help transform companies into market/sales driven enterprises, critical to success in this age of hyper-competitively. I believe this is simply one of the best books on this subject (another is "The Fundamentals of Business-to-Business Sales & Marketing"). However many of the suggestions cannot be implemented and may even run counter to the politics and management of the organization you work for. Therefore most of the ideas won't work for a salesman in the territory pounding away daily to get sales. For example, aligning business systems and the value proposition to optimize lead generation is imperative, however I can't do that alone, neither can most salespeople.
If you're an entrepreneur, a sales leader or a manager this book is a must read with sage and up-to-date advice. For the salespeople on-the-ground and in-the-field better book selections for lead generation are "Selling to Big Companies" and "Selling Against the Goal." However, "Lead Generation for the Complex Sale" does inform every salesperson about the skills needed to be successful regardless of one's position. Knowing business metrics, how to profile and evaluate prospects, increasing the value of the sales process by being a consultant and not simply a vender with PowerPoint are all critical success factors for modern salespeople. Not only will salespeople be dramatically helped by reading this book, they may be able to create upward pressure for the business and management to improve as well.
- Reviewed in the United States on February 23, 2008It's fairly good book, though personally I liked more:
Managing Sales Leads: Turning Cold Prospects into Hot Customers by James Obermayer (Hardcover - Jan 5, 2007)
The fact, why I entered just 4 stars, is that book claims to be offering the lead GENERATION tactics, but unfortunately i feel it becomes very academic on those topics, and offers quite less practical information. The part of organizing the sales - marketing relations is good. But then no need call the book as GENERATION.
Anyway, if you want to view the "lead management" topic deeply, you need both mentioned books. IMHO.
- Reviewed in the United States on January 15, 2007As a marketing professional who recently made the transition from B2C to B2B, I have found Brian's book full of practical and useful tools for maximizing our sales and marketing efforts.
The book is organized as a well-thought out process that takes you from some of the most common issues, such as defining your best leads and agreeing on a what a sales-ready lead is, to multi-modal tactics used to generate leads. In my opinion, the most valuable chapter, is the last one on lead nurturing, which combines many of the tactics highlighted early in the book into a framework to keep the conversation going with proper people at the proper level on a regular basis.
We are using many of the ideas in Carroll's book with great success. As someone who reads several business/marketing books a month, Brian's book is one of the most practical books I own. I have read it many times and refer to it often. Do yourself a favor and get a copy.
- Reviewed in the United States on December 21, 2006The old way of selling no longer works, particularly in business-to-business (B2B) sales. Information is readily available online for anyone interested in a product or service, making the salesperson almost obsolete - at least in the early stages of a customer's quest. That's why building relationships with prospects and nurturing qualified leads are more important in today's world of complex sales than cold calling or making pitches. Lead generation consultant Brian J. Carroll advocates having your marketing department manage a well-designed program to feed the sales pipeline. He covers the fundamentals of creating a lead generation strategy that emphasizes quality over quantity, from fashioning an ideal customer profile to using a variety of communication tactics to convey your message to potential customers. He also discusses how to nurture leads until they are sales-ready. We recommend this tactical update to anyone in B2B sales or to those who are pursuing a progressive lead generation strategy.
- Reviewed in the United States on March 29, 2014Lead Generation for the complex sale is alright. It contains some solid information, that should be common sense to any business, however the majority of their advice is dated, focusses on blogs as a "new" technology for lead gen, and offers old digital marketing advice.
There are definitely better lead generation books on the market.
- Reviewed in the United States on September 21, 2012As a former marketing consultant and current Internet marketing manager who does a lot of web site work, I can definitely say that Brian Carroll has written a masterpiece. This book is a MUST READ for anyone involved in B2B marketing and sales. I rate this comprehensive, logical, step-by-step manual for B2B marketers as one of the top 5 marketing books available today. Brian Carroll really has figured out lead generation and conveys that knowledge as clearly as can be done. Overall, Brian's book teaches how to create a lead generation plan, how to optimize the use of all of today lead genearation techniques, and then how to nurture the leads properly until they're ready to be turned over to sales. Bringing to bear the powerful concepts in this book on your lead generation program will maximize the potential of your marketing program. Brian Carroll has written a landmark book!
Top reviews from other countries
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DocAlReviewed in Germany on January 21, 2013
3.0 out of 5 stars praktiker handbuch
wer sich eine intellektuel anregende lektüre erwartet wird enttäuscht werden. ansonsten ist es ein sehr gutes buch, das konkrete hilfestellung in vielen bereichen des sales management geben kann. "managing the complex sales" halte ich für übertrieben, dafür ist es "zu basic"
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Jean-Charles MéthiazReviewed in France on November 29, 2014
3.0 out of 5 stars opérationnel
Bonne synthèse classique opérationnelle. Pas assez de systématisation de la méthode, schémas peu utilisables, crm peu décrits . Une entrée en matière.
- Charles HarropReviewed in the United Kingdom on December 11, 2015
3.0 out of 5 stars Useful as a primer
An interesting and by no means dull read, this book contains a number of useful hints and tips for those of us that are a little rusty. Some of it is a little dated, but the points he makes are no less valid.